About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.

In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.

Now, and for the future.

Mercy Corps has been operating in Ethiopia since 2004. In partnership with civil society organizations, academic institutions, private sector, and the government, Mercy Corps Ethiopia has reached more than five million Ethiopians with interventions to save lives and build secure livelihoods. Our programs emphasize market-driven solutions, reinforce social bonds, and help communities build resilience to the impacts of climate change. Currently in six regional states – Afar, Amhara, Gambella, Oromia, Somali, and South Nations, Nationalities and People’s Region (SNNPR), and in Dire Dawa Administration and the capital city of Ethiopia, Addis Ababa – Mercy Corps Ethiopia is driven by the mission to contribute the emergence of a peaceful, resilient, and prosperous Ethiopia which is inclusive of youth and women. Our strategic directions focus in promoting inclusive and dynamic markets; promoting peace and social cohesion through strengthening formal/informal governance structures and citizen engagement; improved natural resource governance; and integrated humanitarian response.

Program / Department Summary

The Operations Department provides key support to the entire country program in procurement, asset management, warehouse management, fleet management, IT , Safety and Security Management and facilities & office management for successful program implementation.

General Position Summary

In order to have a smooth implementation of the programme operational plan, the Logistics Officer plays a key role in the Area Team in ensuring compliance towards Procurement, Logistics, HR and Administration Area.

Working in the Operations Function, under the direction of the field office focal Manager, the Operations Service Officer is responsible on the day-to-day routine tasks of the operations department as well as monthly, quarterly and annual reporting. She/he is expected to produce reliable, accurate and timely Operations report for all stakeholders involved in. The post holder should be forward looking, self-driven, operating under minimum supervision, and critical thinker in Area Office senior management role.  Furthermore, considering the various expected systemic changes in future, the post holder should be forward-looking, change oriented and able to develop/train the team in the changing environment.

This job requires travel to the project sites directly managed by Mercy Corps as well as by sub grantees. The main objectives of the travel are compliance and monitoring (internal audit nature) of donor rules as well as MC’s internal policies and procedures. Where necessary the objective of the visit could also be capacity assessment or capacity building.

Essential Job Responsibilities

1. Logistics and Procurement Management (55% of Time)
2. Administration (20% of Time)

III.        Human Resource (25%)

1. Logistics and Procurement Management [55% of Time]

• Ensure that all procurement processes are handled effectively per Mercy Corps’s internal procedures as well as in line with the donor’s rules and regulations. Beyond the fairness of the price, ensure the quality of items to be procured is meeting the expected standard and the specifications are as requested by the program me technical staff or budget holder.
• Ensure that all vehicle log management is handled effectively, and all the necessary processes and procedures are completed per Mercy Corps’s internal policies and procedures as well as according to the donor rules and regulations
• Provide timely and accurate vehicle log report and ensure the mechanisms by which drivers are accountable for the vehicle which they are given responsibility to drive carefully and maintain the vehicle condition in good standard.
• Produce monthly vehicle utilization/performance report and submit this to the Logistics Manager and ccing the AM/HOO.
• Produce all vehicle accident report with the required details and submit this timely. Follow up all insurance related matters as soon as accidents happened.
• Coordinate/Consolidate the monthly/quarterly procurement plan and submit this to the Area Manager copying the Procurement s manager and ROCO based in Addis.
• Follow up all the logistics monthly and quarterly diary and provide the necessary report/information on time.
• Ensure that all store or warehouse management works are done to the required standard. Ensure that Bin Card/Stock Card is regularly up to date and the physical count of the items is matching with the records in the card.
• Provide monthly logistics performance report per the guidance from the Logistics Manager and the OD and discuss any material issues in the monthly operations/admin/finance meeting.
• Ensure the fixed asset registration is kept to a standard required and provide quarterly updates to the Asset controller in the central office ccing the logistics manager. Ensure that the records kept indicate by which donor source each asset has been purchased.
• Provide support to the programme technical team in coordinating fleet management. Discuss the needs and the plan in the weekly mini operational meeting led by the Area Manager.
• Ensure all leased or rented vehicle information is kept to adequate standard, the selection processes of service providers is fair and the documentation produced is good enough to be attached to the financial invoices. Follow MC’s internal policies and procedures applicable on procurement of goods and services.
• Provide support on all logistical arrangements for visitors;
• Ensure that all supplies required running the project operation as well as the office is adequately

1. Administration (25% of Time)

• Together with the Area Manager, ensure the safety standard of staff, the premises we are working in.
• Together with the Area Manager, ensure the safety of staff during travel to the project sites ;
• Ensure that we are keeping the copies of all regional state agreements in the office file;
• Ensure we are keeping all copies of lease agreements for office, warehouse in a proper file and follow the end date and renewal;
• Perform various administrative duties per MC’s internal policies and procedures
• Ensure all local admin or legal issues are handled in a smooth way and do regular communication with the P&C and Legal Director based in Addis

III.        People and Culture (20% of Time)

• Ensure employees personal file which mirrors to the file kept in the Addis Office is maintained adequately at the Area Office level
• Ensure that all temporary hires file is kept at the Area Office level and provide monthly report to the P&C and Legal Director based in Addis
• Support the Area Manager and other Senior Programme technical staff in all of the induction process of the new staff
• Based on the schedule set, provide various P&C related technical report to the Area Manager as well as to the P&C and Legal Director based in Addis
• Together with the Area Manager, be one of the primary focal person to implement MC’s P&L policies and procedures in the Area Office
• Perform any other similar tasks that may be reasonably assigned by the line manager in any one of the three components above.

TEAM MANAGEMENT

• Develop the capacity of the team, deepen understanding of their roles and assist with career development.
• Assist team members with information, tools and resources to improve performance & reach objectives.
• Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews.
• Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
• Hire, orient and lead team members as necessary.

FINANCE & COMPLIANCE MANAGEMENT

• Ensure compliance with donor and Mercy Corps regulations related to emergency programming.
• Draft and/or review scope of work to hire and manage any technical consultants, including review for technical efficacy and contract budget.

GEDSI (GENDER, EQUALITY, DIVERSITY AND SOCIAL INCLUSION)

• Adherence of gender minimum standards
• Allocate budget for GESI related activities and staff capacity building on GESI
• Make sure GESI issues are properly reflected during program management

     Supervisory Responsibility

Security Guards, Drivers, Cleaners and Storekeepers

Accountability

Reports Directly To: Head of Office

Technical Line Report To: Logistics manager

Works Directly With: All Staff in Aballa

Risk Level 2

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Knowledge and Experience

• Five years and more experience in Procurement, Administration and Logistics Management in the non-profit organizations and mainly experience gained in INGO is required.
• Diploma in Purchasing and Supplies Management/Management/ Business Administration/ Accounting/Marketing is required.
• Advanced computer skills in MS Office programs, particularly in word and Excel
• Prior management experience and strong organizational skills
• Excellent oral and written English and Somali language.

Success Factors

• Must be confident, self-starter, an independent thinker and have strong organizational, interpersonal and communication skills; team oriented
• Good computer skills (especially Microsoft Excel, Word Processing, and Outlook)
• Ability to interact effectively with international and national personnel is required; demonstrated ability to work effectively with diverse group of people
• High professional standard of administration ethics as well as willingness and ability to enforce compliance with Mercy Corps and donor policies and procedures is essential.
• Demonstrated ability to multi-task, meet deadlines and process information in support of changing program activities is necessary
• Excellent communication skills, written and oral are required.
• Demonstrated cultural sensitivity and appropriate flexibility.
• Emotional maturity and physical stamina.
• Demonstrated experience in managing Matrix Reporting is needed
• Willing to travel to Mercy Corps field offices and project sites.

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