Manager Ict

By Ethiopian Skylight Hotel

Addis Ababa
  • Schedule
  • Job Type
  • Exp Level
    Manager Level
  • Experience Year
  • Salary Offer
  • Closing Date
    Feb 29, 2024

Job Description

Position : MANAGER ICT

Location : In person to Ethiopian Skylight Hotel Human Resources Office or you can by send your resume to

Registration Date : before February 29,2024.

Closing Date : February 29,2024.




EMPLOYMENT MODALITY: Permanent | Full Time



Participates in defining future directions and strategies of the ICT; Makes sure all IT services are delivered and supported per established service level targets; Monitors and ensures that availability and performance of the applications always meets or exceeds established service level targets and expectations of  the Business Units;  Identifies cost saving initiatives and contributes to the realization of those initiatives; ensures central Service Desk functions as a Single Point Of Contact for all ICT support & maintenance related issues; follows-up and keeps abreast of latest developments and trends in ICT; conduct analytics for IT issues reported so as to help producing sensible business decision; assures Business Service Catalogue is up to date & well sustained in such a way to boost productivity and maximizes IT asset utilization through application standardized best maintenance practices.

N.B.: The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by this position. The incubant may be required to perform position-related tasks other than those specifically listed in this summary.



  • Designing training programs and workshops for staff.
  • Providing direction for ICT team members.
  • Identifying opportunities for team training and skills advancement.
  • Develop and periodically revise his/her department BSC/ISC Target, JD, Training plan, Successors & Coaching, and ensure same is implemented across the department.
  • Develop departmental annual training plan of his/her department and provide the training and/or ensure same is delivered per the schedule designed ahead.

Guest Experience

  • Directs IT support delivery and Service Desk operation across the Hotel
  • Conducting regular system audits.

Responsible Business

  • Running and sharing regular operation system reports with senior management
  • As ICT Manager ensures all computers are installed properly, working efficiently and that system security measures are in place. And install new systems to improve hotel always following standards and guidelines and make sure teams have the tools and resources they need to work well.


  • Managing and reporting on allocation of ICT budget.


Financial Controller exercises control over the duties and responsibilities, which he/she has delegated to the following position:


Responsible for the effective operation of information Communication technology (ICT) services and support across   the   Hotel.  The Information Communication Technology Team   Leader serves   as a technical expert   for the development, implementation, management, and support of systems and networks. The IT specialist plans and carries out exciting, complex assignments and develops new methods and approaches in a wide variety of IT specialties (Expert).  They evaluate new and enhanced approaches to deliver IT services; test and optimize the functionality of systems, networks, and data; and define technical requirements. The Information Technology Specialist is responsible for providing various forms of computer-related technical assistance and improving the efficiency of the work of the staff through the use of technology.


Ensures   support  is  given  to  all  Ethiopian  Skylight  Hotel  Users;  Ensures   problems  encountered  on supported applications  are  fixed  timely;  Recommends enhancements on supported applications based on  User’s requests; Monitors the  health of supported applications and  takes  preventive measures to ensure maximum availability and optimum performance; Maintains  contact  with  application  software and   related  product   suppliers  to  ensure adequate support; Responsible for timely implementation of necessary upgrades and  releases;   Surveys  the  industry for new Hotel related regulatory compliances, ensures feasibility and  implements the  new regulatory compliances; Ensures  that  acquired applications are  fully  integrated  and  supports best   practice  Hotel  processes;  Ensures   that   Group  ET’s  existing Business  processes  are   aligned  with  the   implemented  systems  or   vice  versa;  coordinates  the development and implementation of Hotel systems by acting as a bridge between Group IT and Skylight Hotel. Moreover, will be responsible for managing a variety of information and communications technology infrastructure services, including the architecture development, implementation, administration and operations for all voice and data networks. These functions may include but are not necessarily limited to defining and implementing ICT policies, procedures, and best practices, Service Desk, 24/7 operation of  all  services,  systems  security,  scheduling  and   report distribution, backup  management and  the  development, management, and  maintenance of the  ICT Business Continuity Plan.

Responsible for management of the daily operations of the audio-visual support unit. Responsible for supervising and working with the audio-visual specialists who support the equipment and materials for professional quality audio-visual technical support as needed for meetings, conferences, social events, banquets, concerts, receptions, and similar events. Responsibilities include management of the unit, budgeting, supervision of staff, on-site set-up and operation of equipment, and equipment upkeep and maintenance.



Minimum of BSc Degree in Computer Science /Computer/ Software Engineering or any IT related field of studies with a minimum of 9 years relevant work experience


MSc Degree in IT related field of studies with a minimum of 7 years relevant work experience

Essential Competencies: It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  •  Proficient oral and written English communication skills.
  • Good communication skills and committed to delivering a high level of customer service.
  • Strong leadership skills
  • Positive attitude
  • Excellent planning and organizing skills
  • Strongly committed to teamwork and customer service
  • A high level of organization, constant follow through, and meticulous attention to detail.
  • Effective time management and self-motivation in working independently toward team goals.
  • The ability to remain calm under pressure and adapt to unexpected tasks and challenges.
  • Ability to work in a collaborative environment and lead a team.

How to Apply


If you’re interested, please submit your application in person to Ethiopian Skylight Hotel Human Resources Office or you can by send your resume to before February 29,2024.

Thank you for your interest, and we look forward to hearing from you.

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