Title: Country Human Resources and Administration Manager

Location:  Addis Ababa Ethiopia, with travel to DRC Field Offices

Employment Category:  F1

Salary: As Per organizational Salary Scale

Reporting To:  Head of Support Service

Contract Duration:  12 Months of Contract, with possibilities of Extension

Posting date: July 26, 2024, 2023

Required Employee: 1

INTRODUCTION

The Danish Refugee Council (DRC), an international non-governmental organization (NGO), has been providing relief and development services in the Horn of Africa since 1997. DRC promotes and supports solutions to the problems faced by refugees, internally displaced people (IDPs), and migrants. The organization has offices across the region and has been operational in Ethiopia since 2009.  With funding from bilateral and multilateral donors, DRC is currently implementing a range of activities across Ethiopia, including WASH and shelter provision, child and youth protection, gender-based violence response, awareness-raising of migration risks, protection monitoring of migration routes, and livelihoods support for returning migrants or those at-risk of migration.

OVERALL PURPOSE OF THE ROLE:

The purpose of this role is to lead and manage Human Resources and Administrative functions in the Country office. The position holder will provide overall advice, coordination and management of the Human Resources and Administration team at the country office and technical Human Resources support to the field offices; as well as ensure efficient support to the program in accordance with existing DRC policies and procedures.

Main Responsibilities:

Management

• Lead and manage the Human Resources and Administration team (including people planning, performance, well-being and development, travels)
• Provide technical support, advice and capacity build the Human Resources and Administration team
• Advise and assist managers in Human Resources related issues and concerns.
• Ensure HR & Administration department functions are fit for purpose by providing capacity building and training to relevant staff (across departments) according to the DRC Operations Handbook and policy briefs;
• Lead development of relevant SOPs to clarify roles and responsibilities of staff across department to ensure clarity of processes in line with country HR strategy;
• Support the HoSS with development of a HR Strategy for Ethiopia, considering gender balance and retention policies, aligned with the overall country strategy.
• Lead the implementation of the Dynamics HR module across DRC sites and serve as a Super User in the Country Office, providing training as necessary.
• Ensure all staff receive an updated onboarding package with all departments within 1 week of starting with DRC, improve the induction package as necessary and as the context changes.
• To visit the areas covered by the CO and to provide technical guidance, as the technical focal point at the Country Office level, to the Human Resources Team Leaders and Coordinators in the areas.   

Recruitment, development and people planning.

• Drive and support recruitment and selection activities ensuring compliance with recruitment process.
• Work with senior management team and senior staff on new staff retention strategies and initiatives
• Ensure proper onboarding process
• Ensure oversight and consistency in position titles and grades, across all field locations.
• Support staff development activities including promoting the DRC Learning Catalogue.
• Develop/maintain local processes for staff development making use of the DRC Learning Catalogue.
• Assist managers to identify, recommend and approve Learning & Development initiatives for their employees through DRC’s Learning Catalogue.

Performance, well-being, and compensations & benefits

• Proactively respond to and manage performance counselling, employee grievances and disciplinary issues as required, with a focus on building manager competency and ensuring that documentation is kept.
• Lead the performance management process
• Act as an impartial mediator in disciplinary procedures and ensure it is administered in an equitable and fair manner and meets all legal and labor regulations and requirements
• Lead people well-being initiatives
• Define and review salary structure in partnership with the Senior Management team and coordinate annual compensation review process and compensation adjustments.

Human Resources Policies and Support

• Maintain and update Staff Human Resources Handbooks as necessary.
• Proactively pursue continuous process improvement in Human Resources related practices in order to enhance the quality and efficiency of output/delivery.
• Produce the necessary policies and guidelines to reflect the local requirements 
• Localization of the global policies and ensuring that the local labour law is taken into account. 
• Ensure managers are familiar will the necessary tools and procedures within people management.  
• Work closely with HQ to share information and provide support as required.

Administrative HR management

• Ensure oversight of relevant lists (e.g. leave, RR) in coordination with managers and field sites
• Monitor contract end dates and proactively liaise with managers regarding extension or end of contract
• Coordinate the exit process
• Ensure oversight of internal and international travel
• Ensure timely updating and renewal of organization registration certificates.

Legal documents:

• Ensure oversight of visas and work permits renewal with the support of a lawyer and Admin & Liaison Coordinator.
• Ensure oversight of processing legal paper documents from government offices with the support of Lawyer and Admin & Liaison Coordinator.
• Ensure oversight of processing renewal of organization registration with the support of a Lawyer and Admin & Liaison Coordinator.
• Ensure oversight of report submission to government offices with the support of a Lawyer and Admin & Liaison Coordinator.

Facilities Office management

• Develop/maintain local processes for Facilities management.
• Ensure all office infrastructures are appropriate, safe and functioning
• Ensure insurance plans are in place for all office buildings and equipment and updated at all times.
• Oversee follow-up and renewal of lease agreements for office premises, and expatriate housing.
• Assist with cost containment through procurement planning and pooling.

Administrative support

• Ensure communication of travel policies and monitor compliance to it.
• Monitor travel requests are done sufficiently in advance.
• Oversee archiving policies are implemented.
• Ensure the development and monitoring of trackers for administrative tasks.

As Manager the post-holder is responsible for the following:

• Accountable for achieving DRC’s strategic goals and objectives within the area of responsibility.
• Accountable for making significant decisions on what the unit does: its purpose, functions and role, and for making commitments and decisions that require the expenditure of significant unit resources.
• Accountable for people management of direct reports, generally at least 3 employees. This includes hiring & firing, objective setting, probation, performance appraisal, development of staff, managing performance, including poor performance, etc.
• Accountable for making sound decisions based on DRC policies, MoPs, standards, and the advice of technical experts in DRC

All DRC roles require the post-holder to master

DRC’s core competencies:

• Striving for excellence: You focus on reaching results while ensuring an efficient process.  
• Collaborating: You involve relevant parties and encourage feedback.  
• Taking the lead: You take ownership and initiative while aiming for innovation.  
• Communicating: You listen and speak effectively and honestly.
• Demonstrating integrity: You act in line with our vision and values.  

Experience and technical competencies: (include years of experience)

• Experience and technical competencies: 
• At least 5 years' experience in relevant field, of which at least 2 years in a senior Human Resources and Administration management role within an NGO
• At least 3 years' experience with people management
• Proven leadership skills and a competence in people management
• Demonstrated understanding and working knowledge/experience of Human Resources Management principles, concepts & processes
• Extensive knowledge on local labor law
• Excellent skills in handling and advising on complex people management issues
• Experience in developing Human Resources strategies and policies, and driving implementation
• Experience using an online system for recruitment.

EDUCATION: (include certificates, licenses, etc.)

• Master’s Degree or post graduate education qualification in Human resources or Business Administration

LANGUAGE: (indicate fluency level)

• Amharic required
• Full professional proficiency in English

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